For ab medica, assistance means a continuous presence and constant support for the customer.
From a clinical point of view, highly qualified engineers follow the doctors and surgical teams throughout every stage of learning to use the products, from the robotic procedures to the organization of the operating theatre. Each year hundreds of operators are trained: surgeons, assistant surgeons, scrub nurses, theatre staff, orderlies, anaesthetists and staff from the sterilization unit.
CLINICAL TRAINING AND SUPPORT
24 clinical specialists
300 operators trained every year
9.680 hours in the operating theatre (in 2013)
Technical assistance is guaranteed by a team of specialised engineers able to intervene promptly and efficiently.
12 technical engineers
9.653 interventions performed
50.000 hours in the field (since 2007)